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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how PC Computer Problems collects protects and uses personal data. PC Computer Problems is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does PC Computer Problems Collect?
PC Computer Problems needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. PC Computer Problems also has access to personal data that is generated over the PC Computer Problems network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances PC Computer Problems may also collect financial information about PC Computer Problems customers and end users from third parties to enable PC Computer Problems to assess its risks in granting credit terms and contact information about organisations PC Computer Problems considers may be interested in PC Computer Problems products and services.
How Does PC Computer Problems Obtain Personal Data?
PC Computer Problems obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the PC Computer Problems web site) from third party list brokers from resellers who pass on personal data to PC Computer Problems about end users and directly from the PC Computer Problems network.
How Does PC Computer Problems Use The Personal Data That It Holds?
Providing and Improving the PC Computer Problems Service
Most of PC Computer Problems use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition PC Computer Problems may also use personal data to improve on the level and type of service PC Computer Problems offers to its customers. As part of this interest in improving the service provided PC Computer Problems may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
PC Computer Problems may from time to time inform its customers end users and potential customers about PC Computer Problems and PC Computer Problems affiliate products and services and other information PC Computer Problems feels may be of interest. Customers and other recipients of information from PC Computer Problems may indicate at the time they first place an order with PC Computer Problems whether or not they wish to receive such information or at any later time by simply contacting PC Computer Problems.
To Whom Does PC Computer Problems Disclose Personal Data?
PC Computer Problems will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule PC Computer Problems does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where PC Computer Problems is under an obligation by law to disclose personal data or where PC Computer Problems has contracted with third parties to assist in providing services to PC Computer Problems customers such as for delivery installation and systems support services.
How Does PC Computer Problems Protect the Personal Data it Holds?
PC Computer Problems takes customer confidentiality and security very seriously. PC Computer Problems has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within PC Computer Problems. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. PC Computer Problems will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable PC Computer Problems Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by PC Computer Problems specific rights to access and rectify personal data held about them. These include the right to:
obtain from PC Computer Problems for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by PC Computer Problems regarding promotions or new products and services.
Contact Details
If any individual wishes to contact PC Computer Problems regarding the personal data held about them or has any other question about PC Computer Problems data privacy procedures they should send a letter to the directors of PC Computer Problems.
Policy Updates
As part of PC Computer Problems commitment to compliance with data privacy requirements and to reflect changes in PC Computer Problems operating procedures PC Computer Problems may the terms of this policy from time to time and will post the revised policy on this website.
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